Customer Complaints
We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. If something isn’t right and you need our help, please call us on 868-662-8827 ext. 2268 or email complaints@ttbs.org.tt

Our commitment to you
We strive to resolve your complaint as quickly as possible and keep you informed of the progress. We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.

If your complaint is about:

• National Standards, please email ttbs@ttbs.org.tt 
• Laboratory and Metrology Services, please click here and fill in the Customer Satisfaction form
• Certification activities, please contact: 868-662-8827 ext. 2221 or fill in the Customer Feedback Form
• Implementation Division inspection services or would like to appeal a specific decision, please click here or Email: inspectionquery@ttbs.org.tt

Walk-in:
Consumer Liaison Officer
Trinidad and Tobago Bureau of Standards
1-2 Century Drive
Trincity Industrial Estate
Macoya
Trinidad W.I.

Opening Hours:
Mondays – Thursdays 8:00 a.m. – 4:15 p.m.
Fridays 8:00 a.m. – 4:00 p.m.
Saturday Closed
Sunday Closed

Write to us at:
Attention: Consumer Liaison Officer
Trinidad and Tobago Bureau of Standards
P.O. Box 467
Port of Spain
Trinidad, W.I.