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Customer Complaints & Appeals

Customer Complaints
We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. If something isn’t right and you need our help, please call us on 868-662-8827 ext. 2268 or email

Our commitment to you
We strive to resolve your complaint as quickly as possible and keep you informed of the progress. We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.

If your complaint is about:

Consumer Liaison Officer
Trinidad and Tobago Bureau of Standards
1-2 Century Drive
Trincity Industrial Estate
Trinidad W.I.

Opening Hours:
Mondays – Thursdays 8:00 a.m. – 4:15 p.m.
Fridays 8:00 a.m. – 4:00 p.m.
Saturday Closed
Sunday Closed

Write to us at:
Attention: Consumer Liaison Officer
Trinidad and Tobago Bureau of Standards
P.O. Box 467
Port of Spain
Trinidad, W.I.

Trinidad and Tobago Bureau of Standards,

1-2 Century Drive, Trincity Industrial Estate, Macoya, Tunapuna, Trinidad and Tobago W.I,
Tel: (868) 662-8827, Fax: (868) 663-4335

  • Office of the TTBS Secretary (Main Ext: 2003)
  • Certification Division (Main Ext: 2221)
  • Implementation Division (Main Ext: 2417 / 2418 / 2419 / 2420 / 2421)
  • Laboratory Accreditation (Main Ext: 2248)
  • Laboratory Services Division (Main Ext: 2361)
  • Metrology Division (Main Ext: 2307)
  • Legal Metrology Inspectorate (Ext 2348)
  • Standardization Division (Main Ext: 2041 / 2042)
  • Standards Information Centre (Main Ext: 2033)
  • Human Resource Unit (Main Ext: 2021)
  • Operator (Main Ext: 0)
  • Marketing Unit (Main Ext: 2261)